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Put the brakes on your Application Pools: CPU Rate Limits in Windows Server 2008
Are you using IIS Application Pools to host your customer's web sites? The more sites you host on a single machine the more likely it is one of these sites misbehaves and monopolizes system resources like the CPU. It's so easy for a programmer to do - forget to call the MoveNext() function in a database script and you spin the CPU at 100% until the underlying script engine times out.